Web applications are now the primary customer engagement point for most businesses. So bringing new digital capabilities to market quickly and optimizing customer experience are two of the most effective ways to improve business performance.
Mobile and web applications are now the primary way that many people interact with businesses. Taking a strategic, systematic approach to the design and development of mobile and web applications will improve customer engagement and produce rich usage data that, when harnessed effectively, will enable insights-driven business planning. overview.
UX Design. Effective user experience design can play a pivotal role in reinforcing your brand and advancing the customer journey. Our team will gain a detailed understanding of your business objectives and craft an intuitive user experience that will engage customers and help you achieve your desired business outcomes.
Stakeholder Interviews. Every engagement begins with the identification of specific business areas where data-driven insights can enhance performance and growth. We gather input from all levels of the organization and create a customized roadmap with measurable success criteria. “Beyond my internal crew, Convertiv is my second marketing team.
Tracking and analyzing the user journey by capturing thousands of data points per day. A world leader in energy-based aesthetic and medical treatment systems worked with Convertiv to develop a first-party data strategy and pipeline.
Many businesses find themselves drowning in customer data. While there is tremendous value in the detailed data generated by the customer interactions that occur every day, it’s only useful if it is well-organized and easily accessible by the people and tools that can unlock value from it.
Growing your business requires an integrated technology stack to drive engagement at every stage of the customer journey. But the demand for speed often prevents sales, marketing, and service delivery teams from bringing their technology investments together in a cohesive way.
A world leader in energy-based aesthetic and medical treatment systems worked with Convertiv to develop a first-party data strategy and pipeline. By collecting and storing raw event data at every user touchpoint, they are now able to model and construct custom reports and answer key business questions as they arise.
Bringing code contributions from disparate developers together and deploying new applications and features to production efficiently and safely requires a well-orchestrated set of tools and systems.
When new tools are needed, Convertiv aligns the overall objectives with the tools available across the landscape (e.g., Marketing Automation, Analytics, Content Management Systems, CRM Software, etc.) and ensures that the stack is as dynamic and capable of evolving with an ever-growing market.
Often an overlooked piece of the marketing puzzle, attribution requires the development of a program that provides insight and feedback on which pre-revenue activities were most impactful in developing a pipeline or assisting in a revenue transaction.
Landing pages today are generally easy to produce and typically serve a single objective: lead generation. Although they are not comprehensive in their coverage of a business’s capabilities, a properly designed landing page can be an extremely powerful lead-generation tool given that it’s most often used in conjunction with digital marketing efforts.
True personalization is an intricate process that requires coordination across many teams and systems to function correctly. It is a serious undertaking that warrants thought and measurement to ensure that efforts are guided in the right direction. Simply making a change and eyeballing performance can often lead to false assumptions.
The final layer of data is first-party, which is data owned and stored by you (e.g., CRM, ERP).There is typically a mountain of data available in these types of enterprise systems relating to accounts (e.g., historical LTV).
As with all technological choices, deciding what powers your website centers on the right trade-offs. Headless content management systems, single-page applications, and static site generators have been around for a while now in the web development world.
Marketing automation technologies allow marketing teams to automate different activities. These tools have become critical to streamlining daily tasks.
If your business is like most, it probably has a complicated long-term relationship with customer data. You’ve likely been generating data of some kind since the earliest days of your first-generation website and customer relationship management (CRM) implementation.
When launching and managing a complex application at scale, bringing the full project plan into focus early in the process is essential. Every new development project should start with both clear goals and a clear plan for how it will be operationalized.